We’re looking for a…

Key Responsibilities

Pre-ship QA and hands-on testing

• Carry out pre-shipment inspection and testing of chargers, accessories and related hardware using agreed checklists.

• Complete visual checks for damage, missing parts, labelling, configuration, serial numbers and overall presentation.

• Run basic functional checks, connectivity checks, app pairing checks or firmware-version checks where trained and authorised.

• Confirm the correct charger model, cable type, accessory pack, documentation and customer requirements before dispatch.

• Record QA outcomes clearly and quarantine any product that fails inspection or requires technical review.

• Escalate defects, repeat issues or uncertainty to the Technical Operations Manager before shipping.

Product configuration and readiness

• Assist with charger preparation, firmware checks, configuration checks and reset processes in line with written procedures.

• Ensure product labels, serial-number records and configuration information match the order or project requirement.

• Prepare any required product documentation, quick-start guides, installation notes or customer information packs.

• Support sample preparation, test units, demonstration units and replacement units when required.

• Maintain simple readiness records showing what has been checked, who checked it and when it was released.

• Keep the pre-ship QA area organised so products are clearly separated as pending, passed, failed or awaiting information.

Packing, dispatch and shipping

• Pack chargers, cables, accessories and documentation securely and professionally for courier, pallet or collection dispatch.

• Book shipments and collections using the agreed courier, freight or supplier systems.

• Create and check shipping labels, consignment details, delivery notes and collection paperwork.

• Coordinate dispatch timing with sales, operations, technical support and customers where required.

• Track outbound shipments and flag delivery problems, failed collections, damage or missing items promptly.

• Maintain suitable packaging materials and advise when stock needs to be reordered.

Collections, returns and stock handling

• Arrange customer, installer, supplier or courier collections for returns, replacements, samples and test equipment.

• Receive inbound goods and check them against expected returns, purchase orders or collection records.

• Record returned chargers and accessories, including serial numbers, condition, reason for return and next action.

• Move goods to the correct location, including passed stock, quarantine, returns, repair, test samples and scrap areas.

• Assist with periodic stock checks and investigate simple stock discrepancies with the operations team.

• Ensure warranty, replacement and return items are handled carefully and records are kept up to date.

Records, traceability and administration

• Maintain accurate pre-ship QA records, dispatch logs, collection logs and product traceability records.

• Capture serial numbers, firmware versions, test results, photos or notes where required by the procedure.

• Update spreadsheets, stock systems, ticketing systems or project trackers promptly and accurately.

• File delivery notes, courier labels, collection confirmations and QA checklists in the correct location.

• Notify the relevant owner when orders are shipped, collections are booked, goods are received or problems are found.

• Support the improvement of simple checklists, labels and packing instructions based on practical experience.

Workspace, tools and safety

• Keep the technical operations, packing, test and goods-in areas clean, tidy and safe.

• Use tools, test equipment and packing equipment only as trained and in line with safety instructions.

• Follow manual-handling guidance and raise concerns if items, pallets or packaging require additional support.

• Identify damaged goods, unsafe packaging, missing parts or equipment issues before they create customer problems.

• Support a culture of careful handling, accurate checks and right-first-time dispatch.

• Follow company procedures for health and safety, electrical safety, ESD control where applicable and housekeeping.

The type of person we’re looking for…

Essential qualifications and experience

• Minimum education to GCSE, NVQ Level 2 or equivalent experience in an operations, technical, warehouse, dispatch or practical support role.

• Practical, hands-on approach with the ability to follow checklists and written instructions accurately.

• Good attention to detail when checking products, accessories, serial numbers, labels, paperwork and order requirements.

• Comfortable packing products, arranging courier collections and handling stock in an organised working area.

• Basic IT competence, including email, spreadsheets, shared folders and simple business systems.

• Reliable and punctual, with the ability to work consistently from the office every working day.

• Good communication skills and willingness to raise questions before shipping uncertain or non-conforming products.

• Ability to work safely, keep records up to date and maintain a tidy technical operations workspace.

• Willingness to learn basic charger checks, firmware-readiness checks, connectivity checks and product-handling procedures.

• Able to carry out reasonable manual-handling tasks safely, with appropriate support and equipment where needed.

Desirable experience

• Experience with pre-shipment inspection, quality checking, goods-in, dispatch, stock control or returns handling.

• Experience working with electrical products, electronics, chargers, connected devices or technical hardware.

• Experience booking couriers, managing collections, preparing delivery notes or using shipping portals.

• Familiarity with serial-number tracking, warranty returns, RMA processes or quarantine areas.

• Basic understanding of EV charging products, accessories, cables and installation documentation.

• Experience working in a small business where priorities can change quickly.

• Awareness of safe manual handling, product packaging and practical workshop housekeeping.

• Interest in technical products, testing, QA, logistics and improving practical processes.

Our ideal candidate would be…

Practical Enjoys hands-on work and is comfortable preparing, checking, packing and moving products.

Quality-focused Checks details carefully and does not release products when something is unclear.

Organised Keeps stock, paperwork, labels, tools and work areas easy to understand.

Reliable Turns up consistently, follows procedures and completes agreed tasks on time.

Detail-oriented Records serial numbers, order details, QA results and shipping information accurately.

Safe Works carefully, follows manual-handling guidance and keeps areas tidy.

Process-led Uses checklists and written instructions rather than relying on memory.

Communicative Flags issues, missing items, failed tests or shipment risks early.

Adaptable Can switch between testing, packing, returns, stock checks and collections as priorities change.

Team player Supports technical operations, sales and dispatch colleagues when needed.

What we ideally want from this role in the long run…

• Chargers and accessories are checked, prepared and dispatched correctly and on time.

• Pre-ship QA checklists are completed accurately and non-conforming items are quarantined before dispatch.

• Shipping labels, delivery notes, collection details and customer information are accurate.

• Courier collections and inbound returns are arranged, tracked and recorded consistently.

• Stock, serial-number and return records remain current and easy to audit.

• Packing quality reduces damage, missing items and avoidable customer follow-up.

• QA, packing and goods-in areas remain tidy, safe and clearly organised.

• Defects, repeated issues and process gaps are raised promptly to the Technical Operations Manager.

• The role contributes to right-first-time dispatch and a professional customer experience.

Working Arrangements

The role is 100% office based at VCHRGD’s premises in Bourne End, Buckinghamshire. Regular remote working is not expected because the position involves hands-on testing, packing, stock handling, dispatch and collections.

The role may involve standing, moving stock, packing products, receiving deliveries and carrying out practical checks. All work should be completed in line with safe manual-handling, product-handling and company procedures.