Partner Spotlight

So Energy

Article Published:Tuesday 21st April 2026

Delivering simple, reliable and scalable home charging for So Energy customers

By pairing So Energy’s customer-first EV offering with VCHRGD’s competitively priced, proven hardware and UK-based support, the partnership is helping refine the home charging process and strengthen confidence for customers and installers.

Key outcomes

  • VCHRGD chargers now account for around 50% of So Energy’s EV charger sales

  • Faster, simpler installs supported by hardware designed to minimise time on site

  • Strong customer confidence backed by reliability, warranty and responsive support

  • A competitive EV charging proposition aligned with So Energy’s simplicity mission

At a glance

  •  So Energy

  • Energy supplier

  • Launch and scale a home EV charging proposition that reduces complexity for customers while maintaining reliability, strong installation experiences and competitive pricing

  • VCHRGD smart chargers selected through a robust partner evaluation process and supported by UK-based technical expertise and installer-friendly design

The opportunity: EV adoption is growing, but customers want simplicity

Home EV charging is becoming a core part of the energy customer journey. But for many drivers, the process can feel complicated with the buying of an EV often followed by a series of decisions about chargers, installers, tariffs and energy plans.

For energy suppliers delivering EV propositions, the challenge is clear. Customers need barriers removed and charging to be simple, affordable and reliable from day one.

So Energy’s mission is to remove that complexity. The company positions its offering around affordable renewable electricity, excellent service and solutions that allow customers to focus on what matters most in their daily lives.

Within EV charging, that philosophy translates into a hardware partner that can offer straightforward proposition requirements, covering a reliable charger, professional installation, competitive energy tariffs and support that customers can trust.

About So Energy

Founded in 2015, So Energy set about building an energy company with renewables at its heart on a mission to help customers reduce their environmental impact while delivering award-winning customer service.

The team at So Energy have consistently campaigned for pro-consumer reforms to the energy retail market, offer 100% renewable power and let customers vote on the renewable energy they source. They also install a range of solar and battery and EV products, helping customers achieve green energy independence.

Its EV charging proposition combines competitive tariffs with professionally installed home chargers and ongoing customer support, with a goal to remove unnecessary complexity from the EV ownership journey and help drivers access low-cost, convenient home charging.

VCHRGD quickly stood out.

The alignment between the two companies was clear with both sharing a challenger mindset in industries dominated by larger competitors. There was also a joint focus on delivering better value to customers while keeping solutions clear, effective and practical.

Following early discussions, the partnership moved quickly from exploration to commercial agreement, enabling So Energy to launch its charger offering with confidence.

“We use a partner scorecard model as a means of ensuring that we only work with companies that share both our customer and product innovation focus. With VCHRGD, we’re at the start of an exciting, long-term partnership.”

Craig Summers

Propositions and Commercial Manager, So Energy

Why VCHRGD was the right fit

Competitive pricing without compromise

So Energy’s EV proposition is built around delivering strong value to customers. That requires hardware that is competitively priced while still meeting high standards of performance and reliability.

VCHRGD’s chargers are designed specifically to meet those requirements. The hardware offers smart charging functionality and robust engineering while remaining commercially viable for large-scale deployment through partners.

This allows So Energy to maintain a compelling EV proposition without compromising on quality.

Reliable hardware that reduces operational friction

Reliability is essential when delivering EV charging at scale. Faulty hardware increases customer frustration, creates additional support demand and can lead to expensive and inconvenient site revisits.

VCHRGD chargers are built with reliability at their core. With an ultra-low lifetime return rate and strong customer satisfaction scores across Google and Trustpilot, the hardware consistently delivers dependable performance in real-world installations.

For So Energy, that reliability helps maintain customer trust and keeps operational management to a minimum.

“We’re heavily reliant on our charger partners providing a great service. With VCHRGD, we’ve got 100% confidence in their product and in the trust they build with our customers.”

James Bell

Associate Product Development Manager, So Energy

Installer-friendly design that simplifies deployment

For customers, installing a charger should feel simple and straightforward. Behind the scenes, that experience depends heavily on how easy the hardware is to install and commission.

VCHRGD chargers are designed with installers in mind. Features such as streamlined internal architecture, integrated protection and intuitive commissioning tools help engineers complete installations efficiently.

This reduces time on site, simplifies troubleshooting and ensures customers receive a smooth installation experience.

Responsive technical support

Even the most reliable hardware occasionally requires support. When that happens, partners need fast access to technical expertise.

VCHRGD’s UK-based support team provides responsive assistance to installers and customers, helping resolve issues quickly and efficiently. The company’s support model focuses on practical troubleshooting and swift, clear communication.

This approach ensures that both installers and energy partners can rely on expert help when it is needed.

Delivering results

The partnership between So Energy and VCHRGD is already delivering measurable success.

VCHRGD chargers now represent a significant share of So Energy’s EV charging sales, helping the energy supplier expand its EV proposition while maintaining high standards for reliability and customer experience.

Customers benefit from a straightforward, minimal fuss installation process, dependable hardware and access to expert support. Installers benefit from hardware that is quick to deploy and easy to commission.

Together, these factors create a charging experience that builds confidence for customers transitioning to electric vehicles.

A commercially successful partnership

For organisations delivering EV charging solutions, hardware decisions have direct commercial consequences.

Reliable chargers reduce maintenance costs and minimise repeat site visits. Installer-friendly design improves engineer productivity. Responsive technical support protects customer satisfaction and brand reputation.

By combining VCHRGD’s hardware with So Energy’s energy tariffs and customer-first approach, the partnership delivers a competitive EV charging proposition that balances affordability, reliability and operational efficiency.

This creates a strong foundation for scaling EV charging adoption across domestic customers today while preparing for broader electrification opportunities in the future.

Looking Ahead

Both companies have the utmost confidence in each other and see the partnership continuing to evolve as the EV and energy markets develop.

And it’s a partnership that could go many ways, especially due to the continuously innovative nature of the evolving electric vehicle and energy sector.

Future collaboration may extend into areas such as more simplified, innovative billing options, fleet charging, workplace infrastructure and deeper energy ecosystem integration, while opportunities also exist to expand the joint proposition through smarter energy management, solar integration and emerging flexibility services.

As the EV landscape continues to grow, the shared focus remains clear: deliver reliable charging solutions that are simple for customers to understand and easy for partners to deploy.

“For VCHRGD, our partnership with So Energy is about delivering real value for customers. By combining reliable hardware with strong energy propositions and clear customer journeys, we can help accelerate EV adoption while keeping the experience simple and accessible.”

Fraser Koefman
Commercial Director, VCHRGD

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