VCHRGD Warranty

Your 3-year charger warranty

Every VCHRGD home charger comes with a 3-year warranty from the day it is installed. To get it, your charger must be fitted by a qualified electrician and registered with us.

Version 2.0, from 12 November 2026. These terms apply to every VCHRGD charger. Installed before that date?

Just had your charger installed? Register it within 30 days to start your 3-year warranty. It takes about five minutes. Already registered? Check your warranty.

1.About this warranty

Who gives it. VCHRGD Technologies Ltd ("VCHRGD", "we", "us"), company number 13264142, registered at 1a Eghams Court, Boston Drive, Bourne End, Buckinghamshire, SL8 5YS.

Which products. VCHRGD Seven, Seven Pro, Seven Pro 4G, TwentyTwo Pro and TwentyTwo Dual, bought new for use in the United Kingdom.

How long. 3 years from the date your charger was installed, not the date it was bought. We take the installation date from your registration and your Electrical Installation Certificate (EIC), and may check it against the date your charger first connected to our network. If you sell your home or the charger within that time, the rest of the warranty passes to the new owner.

Where. Chargers installed and used in England, Scotland, Wales and Northern Ireland.

What it promises. If your charger develops a fault caused by a defect in its materials or manufacture, we will repair or replace it free of charge, including parts, labour and the engineer's visit we arrange.

This warranty is in addition to your legal rights and does not take anything away from them (see section 8).

2.Registering your warranty

Register your charger within 30 days of installation using our online registration form. We will email you a confirmation with your warranty reference within 2 working days. Keep that email with your EIC.

You will need	Required?
Your name, email, phone and address	Yes
The address where the charger is installed, if different from your address	If different
Charger model and serial number, with a photo of the serial number label	Yes
Installation date	Yes
Where you bought the charger (retailer or installer)	Yes
Your installer's name, company and contact details	Yes
Your installer's Competent Person Scheme (for example NICEIC or NAPIT) and registration number	If known
Your EIC number and a copy of the EIC (all pages)	Yes
A photo of the installed charger, including where the cable enters	Yes
Your vehicle, energy supplier and tariff, to help us resolve technical issues faster	Optional

No EIC? Ask your installer for it. A registered electrician must give you one for a new circuit, including one for an EV charger. Without it we cannot confirm the charger was installed and tested properly, so we cannot register the warranty. You can register once you have it.

Missed the 30 days? Register as soon as you can. We will accept a late registration with the EIC, as long as the installation passes our checks.

Charger installed before 12 November 2026? You do not need to register to be covered, and the 30-day deadline does not apply. You can still register at any time, which makes a claim quicker, and if you have already registered with us you do not need to do it again. When you make a claim, we will ask for your EIC, or other evidence that your charger was installed by a qualified electrician, such as your Building Regulations Compliance Certificate or confirmation from your installer. If there is no evidence of a qualified installation, we may decline the claim. If the warranty terms that came with your charger give you more than these terms do, you keep the benefit of those original terms.

Not installed by a qualified electrician? Chargers installed by anyone else, including the owner, cannot be registered for this warranty. Your legal rights against the retailer are not affected.

3.Installation requirements

The warranty covers your charger only if it was installed by a qualified electrician. The installation must:

be carried out by an electrician registered with a Competent Person Scheme, or be notified to Building Control, as Part P of the Building Regulations requires for a new circuit;
come with an Electrical Installation Certificate (EIC) recording the tests carried out on the day;
comply with the current edition of BS 7671 (the IET Wiring Regulations), including all amendments in force at the time of installation; the current edition of the IET Code of Practice for Electric Vehicle Charging Equipment Installation; and the VCHRGD installation guide for your model. This includes, but is not limited to:
- cables correctly selected and sized for the installation, the installation method and the environment;
- every conductor correctly terminated, using ferrules where specified and tightened to the correct torque;
- equipment and cable entries with an IP rating suitable for the location;
- suitably rated protective devices.

Faults caused by an installation that does not meet these requirements are not covered. We will not refuse a claim for a fault that has nothing to do with the installation.

4.What is covered

Faults in the charger itself that are caused by a defect in materials or manufacture:

the charger's internal electronics, components and firmware;
the charger housing;
the tethered cable and connector supplied with the charger, on tethered models;
the charging functions described in the product datasheet for your model.

We will diagnose the fault remotely where we can. If the charger needs attention, we will repair it on site or replace it with the same or an equivalent model, and pay for the parts, the replacement and the engineer's visit we arrange.

On Seven Pro 4G and TwentyTwo Pro models, the mobile data connection is covered by its own data package terms, not by this warranty.

5.What is not covered

Parts of the installation that are not the charger: the supply cable, RCBO or other circuit protection, isolator switches, surge protection, the consumer unit, earthing, junction boxes and enclosures. Your installer supplied and fitted these, so a fault in them is for your installer to put right.
Damage caused by the installation, such as an undersized or wrong cable that has overheated, a loose or unferruled connection that has burnt into the charger's terminals, or water getting in through an unsealed cable entry.
Chargers not installed by a qualified electrician, including self-installation, or installed without an EIC (for chargers installed before 12 November 2026, see section 2).
Problems outside the charger, such as the supply switched off at the isolator or consumer unit, a tripped breaker, supply voltage outside the statutory range, faults with the vehicle, or interruptions to your Wi-Fi or mobile signal.
Misuse, accidental damage or vandalism, including vehicle impact, damage to the charging cable or connector from improper handling or storage (such as knotting, twisting, crushing or driving over it), and use outside the conditions set out in this warranty.
Repairs, opening or alterations by anyone other than VCHRGD or an engineer we have authorised.
Fire, flood, lightning or other events outside our control.
Normal wear and cosmetic changes that do not affect how the charger works.
Losses that follow from a fault, such as the cost of charging elsewhere, except as set out in section 8.

We look at each claim on its own evidence, such as photos, the charger's own records and the engineer's report. If we are unsure whether a fault is covered, we will tell you why and what evidence would help before we decide.

6.Making a claim

Contact us as soon as you notice a problem. The quickest way is WhatsApp on 07983 712421, or tap Chat with Us in the left-hand menu of the VCHRGD Home app, which opens the same WhatsApp chat. You can also call our technical line on 01494 370524 or email technical@vchrgd.com. Please do not ask anyone else to open or repair the charger first.

Quick checks. We will talk you through simple checks, such as whether the isolator is on and the breaker has not tripped. Many problems are solved here.
Remote diagnosis. We will check the charger remotely where it is online, and may ask for photos or a short video of the charger, its lights and the consumer unit.
Claim form. If a site visit is needed, we will send you a short claim form to sign before we book it. It confirms the fault and that you have read point 5 below.
Site visit. An authorised engineer will visit at a time that suits you where possible. They will test the installation and the charger, and repair or replace the charger if it is at fault.
If the problem is not the charger. If the engineer finds the fault is in the installation, the supply or something else this warranty does not cover, you will need to pay for the call-out. We will always tell you the cost before we book the visit, so you can decide whether to go ahead. You will not be charged if the fault is in the charger.
Faults in the installation. We will tell you in writing what the engineer found, so you can take it up with your installer.

7.Replacements and moving home

Replacement chargers. A repaired or replacement charger is covered for whatever is left of the original 3 years from first installation. A replacement does not start a new 3-year period. The faulty charger or part becomes ours, and our engineer will take it away.

Moving home or selling the charger. The warranty stays with the charger. Please pass the EIC and your warranty confirmation email to the new owner, and ask them to send us their contact details.

8.Your legal rights

This warranty is in addition to your legal rights and does not affect them. If your charger is faulty, you may also have rights under the Consumer Rights Act 2015 against the business that sold it to you, whether or not you registered. Citizens Advice can tell you more.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this warranty. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in this warranty limits our liability for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act 1987.

This warranty is governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

9.Your data

We use the details you give us to register and manage your warranty, give you technical support, confirm who you are when you contact us, and send you essential messages about your charger, such as safety notices and firmware updates. We share them only with the engineers and service providers who act for us, or where the law requires it.

Our privacy policy explains how long we keep your data and your rights over it, including how to complain to the Information Commissioner's Office. We will only send you news and offers if you have agreed to receive them.

10.Contact us

VCHRGD Technologies Ltd, 1a Eghams Court, Boston Drive, Bourne End, Buckinghamshire, SL8 5YS.
WhatsApp: 07983 712421 (or Chat with Us in the VCHRGD Home app menu)
Technical line: 01494 370524
Email: technical@vchrgd.com
Monday to Friday, 08:30 to 18:00, except bank holidays.